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Live chat Integration

We keep up our pace and present brand new integration with Weblogicx  excellent online invoicing software. Chat with website visitors in real-time to increase sales, average order value, and grow customer satisfaction.

Using Live Chat with Weblogicx you will shorten your sales cycle by improving sales process.  Once invoice is ready they will receive a gentle notification in real time.

Integration features

  • Creating new invoices for existing clients.
  • Adding new clients and creating new invoices for them.
  • Automatic client association through pre-chat survey fields.
  • Search for desired client if default results were not satisfying.

 

Visitor Monitoring

Weblogicx’s  integrated real-time visitor monitoring feature enables you to see
instantly  who’s on your site. See who referred your visitors, where your
visitors are from, what keywords were used to find your site and the path by
which they navigate your website. Gather valuable marketing information
and interact with your site. Your Operators can fully customize the
visitor view inside the Weblogicx Client to include critical information such as:

  • Navigation history
  • Referral Information
  • Geo Location (Country,Region,City)
  • Landing page
  • Last active time
  • Time on site (for each page)
  • Number of visits
  • Number of pages visited
  • Screen resolution
  • Network name & ISP… and more….

Live Chats / Live Help
Turn visitors into customers: Create a more personal connection with your website visitors before your competition does. Increase your sales and customer satisfaction. Don’t lose customers due to unanswered questions anymore. Eliminate being a victim of regular shopping cart abandonment instantly. Give superior customer support service and increase the efficiency of your support department at a single blow.

  • Website Push
  • Global Canned Messages
  • File Transfers (bidirectional)
  • E-Mail Transcripts
  • HTML Richtext
  • Global Chat History / Archive
  • Chat Transfer
  • Operator to Operator Chats
  • Department/Group Chats
  • Typing Notification
  • No Plugins/Applets to Download….

100% Customizable
You can fully customize all visual aspects of the Chat Window on the Visitor’s side in order to match your corporate colours and design. The Weblogicx Server and the Visitor Chat Window are Open Source, which gives developers the freedom to apply modifications or even new functions. Furthermore, you can fully integrate Weblogicx with your Website or CMS.

  • Open Source
  • API
  • Editable Templates/Images
  • Customizable Company Logo
  • Pass Thru User/Visitor Information
  • Customizable Chat Button
  • Customizable Messages/Texts
  • Customizable Chat Invitation
  • Customizable Start Chat Form Fields
  • Customizable Alert Box

Statistics & Reports
Weblogicx Statistics and Reports, the enterprise-class web analytics extension gives you long-term insights into your website traffic and support effectiveness.

  • Detailed statistics about visitors, operators and chats
  • All information will stored on your own webserver. No information is passed to third party companies in order to comply with the latest data privacy laws
  • Flawless integration with the Weblogicx Operator Client
  • Individually configurable, exportable HTML reports for days, months, years
  • No further installation necessary
  • Trend display (day / month / year)
  • Lifetime license
  • 7 days trail available.